ArcBrush Pro Refund Policy
Last updated: July 28, 2026
Money-back window
If you are not satisfied with ArcBrush Pro, you may request a full refund within 14 days of your purchase date. No reason is required. Requests after this window are evaluated case by case at our discretion. This is a voluntary policy: it applies independently of, and in addition to, any statutory rights you have.
What is covered
The refund policy applies to the one-time ArcBrush Pro license ($49, or the discounted price after a promotion code is applied at checkout). It does not apply to the two Cloud nodes (Remove Background, Upscale), which are free and carry no purchase price.
What happens when a refund is issued
ArcBrush Pro is a digital good delivered immediately on purchase. A full refund revokes the license, and a payment dispute or chargeback resolved against the purchase may do the same: your license file is invalidated on our side, so it can no longer be re-sent or downloaded, and it stops working on any machine the next time that machine happens to be online (this check is quiet and opportunistic, and does not require you to do anything). If the license is attached to an account, that account returns to the Free / Personal tier, and the Pro features (the 32-bit (float) mode and 16-bit / OpenEXR / OCIO-managed export) become unavailable. Revocation affects future use of the Pro features only: output you created while properly licensed remains yours, and your files and 8-bit work are not affected - the free editor keeps working. If you re-purchase later, you receive a new license file.
Partial refunds
A partial refund of a Pro charge does not revoke your entitlement. The Pro license is a binary grant; there is no proportional partial revocation.
Studio licenses
ArcBrush offers a voluntary, no-reason 14-day money-back window for each Studio purchase, including a renewal, whether bought self-serve at one Seat or through an assisted multi-Seat sale (contact@arcbrush.com). This voluntary policy is separate from, and does not limit, non-waivable statutory rights or any additional transaction protection administered by our checkout provider under its own terms.
A Studio purchase is refunded in full or not at all under this voluntary policy; there are no per-seat partial refunds from a multi-Seat purchase. Our checkout provider or applicable law may require or issue a refund outside this voluntary policy. A full refund reverses the Studio term attributable to that order, and access to the Pro features ends when each device next refreshes its entitlement; an offline device may retain access until its current signed entitlement expires. A renewal counts as its own purchase for this purpose, so refunding a renewal removes only the 12 months that renewal added and leaves the original term as it was, and the account's term is recomputed from the remaining non-refunded orders.
EU and UK consumers - statutory cooling-off right
Under EU and UK law, consumers normally have a 14-day right of withdrawal for contracts concluded online ("cooling-off period"). For digital content delivered immediately, this right can be waived with your prior express consent and acknowledgment that the right is lost on immediate delivery. Where we act as the seller, any required consent and acknowledgment are requested at checkout before delivery begins; where our payment provider is the merchant of record, that provider handles the applicable consumer-law disclosures. Where the waiver is valid, our voluntary money-back window above still applies. Where you are entitled to the statutory cooling-off right and have not waived it, you may exercise it within the statutory period by contacting support.
How to request a refund
Email contact@arcbrush.com with the subject line "Refund Request," your purchase email address, and the approximate purchase date. We will process eligible requests within 3 business days.